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cross-kreis-toner

FAQ

The printer may by out of adjustment.

1) Verify you paper meets the specifications as determined by the manufacturer of your copier/printer.
2) Verify the life of your consumables (i.e. drum life and developer life time).
3) Replace copier/printer cartridges or toner cartridge.
4) If no no improvement can be achieved call your service center.

Ensure that glass where the original is place is clean. Clean it and run copies. If your copier has the capability to reduce and enlarge run a reduced image.

This is an indication that the copy/print cartridge is old or demaged. Therefore

1) Verify that the paper in use meets the machine manufacturers specifications.
2) Verify the consumable life (i.e. photoconductor drum, developer).
3) Ensure that you are using good quality supplies from either the Original manufacturer or reputated generic manufacuters (compatible toner and photoconductor drum).
4) If no improvment can be achieved replace the toner/printer cartridge.

This is an indication that the copy/print cartridge is old or demaged. Therefore

1) Verify that the paper in use meets the machine manufacturers specifications.
2) Verify the consumable life (i.e. photoconductor drum, developer).
3) Ensure that you are using good quality supplies from either the Original manufacturer or reputated generic manufacuters (compatible toner and photoconductor drum).
4) If no improvment can be achieved replace the toner/printer cartridge.

If no improvment can be achieved replace the toner/printer cartridge or call your service center.

This is an indication that the fixation of the copier/printer is not working properly. Usually the fuser needs to be replaced. Please call your service center.

This is an indications that either the printer/toner cartridge is old or damaged or the wrong paper is been used. Therefore

1) Verify that the paper in use meets the machine manufacturers specifications.
2) Verify the consumable life (i.e. photoconductor drum, developer).
3) Ensure that you are using good quality supplies from either the Original manufacturer or reputated generic manufacuters (compatible toner and photoconductor drum).
4) If no improvment can be achieved replace the toner/printer cartridge.

Possible causes can be sheets of paper are sticking together. In this case please remove the paper stack from the paper tray. Fan the corners of the stack and place it again in the paper tray. Another possible cause can be that wrong paper is used. Therefore please check the paper specifications recommended by the machine manufacturer. Note: If the front panel of the printer displays either “Load Paper” or “Load A4”, then confirm that you have letter A4 size media loaded correctly in the Universal Paper Tray. If you load letter or A4 size media in the Oversize Tray or Transparancy Tray, the printer/copier will not recognize that the media is loaded when either is in slot 1 and display the above error message.

International Paper Sizes:

B5 (182 x 257 mm) Long Edge Feed (LEF)
B4 (257 x 364 mm) Short Edge Feed (SEF)
A4 (210 x 297 mm) LEF
A3 (297 x 420 mm) SEF

US Paper Sizes:

Executive (7,25 x 10,5) Long Edge Feed (LEF)
Letter (8,5 x 11) LEF
Legal (8,5 x 14) Short Edge Feed (SEF)
Tabloid (11 x 17) SEF
Tabloid Extra (12 x 18) SEF

International Paper Sizes:

B5 (182 x 257 mm) Long Edge Feed (LEF)
B4 (257 x 364 mm) Short Edge Feed (SEF)
A4 (210 x 297 mm) LEF
A3 (297 x 420 mm) SEF

US Paper Sizes:

Executive (7,25 x 10,5) Long Edge Feed (LEF)
Letter (8,5 x 11) LEF
Legal (8,5 x 14) Short Edge Feed (SEF)
Tabloid (11 x 17) SEF
Tabloid Extra (12 x 18) SEF

This is an indications that either the printer/toner cartridge is old or damaged or the wrong paper is been used. Therefore

1) Verify that the paper in use meets the machine manufacturers specifications.
2) Verify the consumable life (i.e. photoconductor drum, developer).
3) Ensure that you are using good quality supplies from either the Original manufacturer or reputated generic manufacuters (compatible toner and photoconductor drum).
4) If no improvment can be achieved replace the toner/printer cartridge

The most common cause are paper guides that are not in the appropriate position. Therefore please verify that the paper is loaded correctly. When using an automatic document feeder (ADF) please ensure that the adjustable paper guides are in the correct position. If no improvement can be reached please call your service center.

This is an indications that either the printer/toner cartridge is old or damaged or the wrong paper is been used. Therefore

1) Verify that the paper in use meets the machine manufacturers specifications.
2) Verify the consumable life (i.e. photoconductor drum, developer).
3) Ensure that you are using good quality supplies from either the Original manufacturer or reputated generic manufacuters (compatible toner and photoconductor drum).
4) Adjust the colors
5) If no improvment can be achieved replace the toner/printer cartridge

The most common causes are dirt in the paper paper paths. To elmininate this cleaning of the following parts is required:

1. Cleaning of document and glass cover
If the documen glass is dirty, the copy quality can be less then desrable. If the inside of the document glass becomes dirty, the document size may not be detectable by the scanner. Therefore 1) Lift the document glass cover. 2) Moisten a clean, soft cloth with water and wipe the glass. 3) Wipe dry with a clean, dry and soft cloth. 4) Moisten another clean, soft cloth with water and wipe the white area under the document glass cover. 5) Wipe dry with a clean, dry soft cloth.

2. Cleaning the Document Feeder
Document jams can be created by dirt on the feed rollers or the feed belt of the document feeder. It is recommended to clean the document feeder once a month as follows: 1) Lift the document feeder cover. 2) Moisten a clean soft cloth with water and wipe the belt. 3) Wipe dry with a clean a dry soft cloth (use care when pulling the feed belt. Always pull it evenly and firmly toward the right-half side of the scanner. Failure to do so can result in damage to the feed belt). 4)When a visible area is clean, grasp to the bottom edges on the feed belt and carefully pull right-hand direction. Clean the area. Repeat step 3 and 4 until the entire belt is clean. 5) Close the document feeder cover. 6) Open the jam access cover. 7) Clean the feed rollers.
8) Close the access cover of the copier/printer.

Document jams can be created by either leaving staples in the original when using the automatic document feeder, using the wrong paper or dirt on the feed rollers or on the document feeder. Therefore please ensure that
1) All staples are removed from the original prior to putting it into automatic document feeder (ADF).
2) the correct paper – as recommended by the copier/printer – is being used.
3) The paper paths (i.e. document feeder / feed rollers are clean. It is recommended to clean the document feeder once a month as follows: A) Lift the document feeder cover. B) Moisten a clean soft cloth with water and wipe the belt. C) Wipe dry with a clean a dry soft cloth (use care when pulling the feed belt. Always pull it evenly and firmly toward the right-half side of the scanner. Failure to do so can result in damage to the feed belt). D)When a visible area is clean, grasp to the bottom edges on the feed belt and carefully pull right-hand direction. Clean the area. Repeat step 3 and 4 until the entire belt is clean. E) Close the document feeder cover. F) Open the jam access cover. G) Clean the feed rollers.
H) Close the access cover of the copier/printer.

Original(also OEM):
Original toner and spare-parts are developed and manufactured by the Original Equipment Manufacturer (OEM). Often cartridges, toner and optical photoconductor drums which are key components are patented by the OEMs. While offering the typical OEM performance original products are relative expensive and allow the distributor and dealer a relatively low margin. As service is less required for digital copiers and printer and today’s printing volume is rather hight and continous to increase the cost of toner significantly contribute to the the cost per copy price and total cost of ownership to both the dealer and end-user. Underlining the quality oriented approach and to offer its customer base a complete range of products CROSS Imaging Supplies is also offering original products.

Compatible (also New-Built or Generic):
So called compatible or generic components (toner, optical photocon-ductor drums and cartridges) are made from 100% new parts and of consistent quality. CROSS Imaging Supplies GmbH is specialized in compatible toner which are 100% patent free and provide OEM equivalent performance and quality at significantly lower cost. Compatible imaging supplies from CROSS Imaging Supplies GmbH therefore allow the distributor and dealer a higher margin as well a substantially lower cost per copy without compromising on quality. To the end user this results in lower total cost of ownership to the user.

Rebuilt (also remanufactured):
Rebuilt products (i.e. toner cartridges and drum units) are made from collected original products which are empty (toner cartridges) or have reached the end of their life time (drum units). Typically the remanufacturer either replace all parts critical to the performance (i.e. toner, photoconductor drum, mag-roller, blade) or just re-coate the drum or replace some of the key-parts. Accordingly, the perfor-mance and quality of rebuilt/remanufactured products is varying and depends on the remanufacturer’s philosophy respectively on the used components as well as of the operational procedure and quality control system it has in place.

A drum unit is a consumable; therefore, it depletes overtime. There are mainly two ways to know when the PCU needs replacing.

  1.  An alert or message will appear on the LCD display indicating that the toner level is low along with a beeping sound.
  2. One of the most obvious indications that a drum unit needs replacing is when the printout quality begins to deteriorate or is defective.
  3. One of the most obvious indications that a drum unit needs replacing is when the printout quality begins to deteriorate or is defective.

Some users take no heed of the warning sign on the display and keep running the printer with an almost empty or a low toner level. This is not a good practice because it can damage the printer head and could eventually break the machine. It is fully understandable that the users would want to prolong the inevitable because a genuine drum unit is costly. Yet, there are cheaper but dependable options like the remanufactured or new-built drum-unit to avoid damaging the printer.

Otherwise called the Photoconductive-Unit (PCU) or Imaging-Unit (IU) is a laser printer component containing the corona wire or separate charge roller and imaging drum. This consumable is purposely responsible for transferring toner to paper. The laser printer puts toner onto the photosensitive drum (roller) and then prints images and letters by setting toner to paper through heat and pressure. The drum unit can either be incorporated with the toner cartridge/s or a separate unit

Ask your supplier about a confirmation from wher you can see the source and origin of your toner. Also important safety-documents such as the Material-Safety-Data-Sheet you can see the source.

When it comes to compatible toner and compatible supplies in general „trust“ in your supplier is very important as it is practically impossible for a distributor to realize before the toner is installed in the machine if the quality of the toner has changed. Therefore look for a trust-worthy supplier.

To design toner and cartridges that are not violating OEM patents starts with the raw-materials that are used and needs highly developed R&D skills and juristic expertice in patent-law. Also the time it takes for patent-research and the cost involved are very high.

There are therefore only a few companies that are thouroughly committed to strictly check and make sure their toner and cartridges are patent-free. Therefore ask you supplier for a confirmation on this.

While it is practically impossible for non-technical people to see if a toner is violating the OEM patents this can be seen to some extend at least from the cartridges. If they have exactly the same design and/or color as the OEM cartridge has they are most likely not patent-free. An exception of course are OEM cartridges that have been refilled with compatible toner by your supplies and clearly declared a „refilled“ or „remanufactured“ cartridges.

When it comes to compatible toner and compatible supplies in general „trust“ in your supplier is key as it is practically impossible for a distributor to realize before the toner is installed in the machine if the quality has or even the effective source of the toner has changed. Therefore look for a trust-worthy supplier that has a proven record in terms of product-quality and reliabilty.

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