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cross-kreis-toner

Service

Service on which you can count

As we are supplying to distributors only and not to dealers or end-unsers we are operating with a relatively small but highly committed professional team of well educated, multi-lingual and very experienced Account Managers who understand the products we are selling as well as the requirements of our customers and their markets.

Speaking various languages fluently and covering all aspects of the sales-process our Account Manager are very knowledgable, responsive and able to provide our customers an efficient, competent and very personal and reliable service.

An online accessible Compatibilty-Tool for our website is in preparation that will allow our customers and other interested visitors to see the compatibiliteies of our toner and to find the suitable finished product and/or bulk toner for a specific device.

Because distributors are usering their own ERP or Purchasing Software we are not offering an online ordering solution. Our customers are free in the format they prefer for placing orders with us. For every order we provide and Order-Confirmation/Proforma-Invoice.

Technical information from our manufacturing partner:

  • Life-Test-Reports for our toner
  • Comparison-Test-Reports (OEM/CROSS)
  • Cartridge Compatibilty Information
  • Toner Compatibilty Information
  • Drum Compatibilty Information
  • Chip Compatibilty Information
  • Filling-Weight-Recommendation
  • ISO-9001 and 14000 Certificates of our Manufacturing-Partner
  • Certificates of Analysis for our toner
  • REACH conformity Confirmations
  • Statistical information

For customers specific applications we are offering through our manufacturing partner also development of customer specific toner formulations or modification of our existing toner to perfectly meet the customer’s specific configuration of OPC, Rollers, others. Also customer specfic finished products can be provided if the respective bulk-toner, cartridges and other components are available in a quality we can support and stand behind.

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